Careers

Utilismart Corporation provides a secure cloud-based Online Data Solution for Distribution Utilities, Municipalities, Commercial and Industrial customers in North America. We manage Advanced Metering Infrastructure (AMI) systems which include electronic meters, installed at a customer’s home or business, that provide near real-time monitoring of electrical consumption and operational data. The AMI system includes a sophisticated communications network and databases that retrieve and store information collected by the meters.

Utilismart Corporation is presently inviting applications for following the positions…

PROJECT MANAGER

  Duties and Responsibilities

  • Manage and be accountable for the delivery of customer onboarding projects and other Systems Development projects as assigned from their planning and inception state to its full completion
  • Understand all project and business drivers, dependencies and technical solutions / limitations required to achieve desired and optimal project outcomes
  • Conduct project planning, scheduling and coordination
  • Define and document clear and attainable project objectives
  • Define project scope, schedule, objectives, milestones, risks and resources
  • Prepare, publish and maintain detailed project documentation including but not limited to project charter, project plan, stakeholders register, risk management plan, risk register, quality management plan, change requests, action trackers, project closure reports, etc.
  • Execute project plan and manage all project dependencies
  • Manage project scope and schedule to ensure the timely delivery of the service as per the master project plan
  • Identify and secure the appropriate resources required to execute project related tasks
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Act as a single point of contact for clients, partners and internal team members
  • Manage and act as the point of escalation for project issues and risks
  • Escalate and address critical project issues to ensure timely resolution
  • Liaise and coordinate tasks of customers, IT, Product Development, Sales, Smart Data Solutions, Partners and other teams and stakeholders involved
  • Liaise and coordinate activities with other project managers and department managers
  • Report project status to key stakeholders and project sponsors on a regular basis and manage their expectations
  • Plan and manage multiple projects in the manner that concurrent execution maximizes the capacity of each department / team
  • Maintain and update the project management framework and disciplines necessary to support the PMO
  • Contribute with the Project Management Office in the creation and improvement of PM standards and best practices and guarantee that they are implemented and followed in all projects
  • Share PMO best practices knowledge within the organization
  • Prepares and submits reports as required by the PMO Manager
  • Performs other such roles and duties as may be reasonably required by the PMO Manager

  Skills

  • At least 5 years of project management experience preferably in the areas of IT, Product Development, Systems Integration and/or Software as a Service
  • Solid technical background, with understanding or hands-on experience in software development and web technologies
  • Strong leadership skills to keep team members motivated, resolve conflicts and make decisions
  • Strong time management skills to effectively managing multiple projects in parallel from the beginning to the end of the project lifecycle
  • Solid organization/planning skills to set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities
  • Analytical skills to be able to solve problems that may come up during a typical project cycle
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Strong working knowledge of Microsoft Office, SharePoint and Project Management tools
  • Experience in communicating and dealing with multiple stakeholders in effective manner
  • Establish and maintain professional working relationships with co-workers, supervisors, customers and suppliers

  Education

  • Bachelor’s degree or equivalent in a computer science or related discipline
  • PMP Certification

  Submission

SOFTWARE QUALITY ASSURANCE ANALYST

  Duties and Responsibilities

  • Designs and executes test plans / cases
  • Executes end-to-end software testing
  • Logs and reports test case results
  • Identifies and documents software defects
  • Writes and reads functional requirements and designs and compares them against deliverables as part of the testing and quality assurance process
  • Creates and maintains a regression suite and plans for each subsequent production cycle
  • Identifies and uses relevant testing tools in execution of each test case
  • Coordinates deployments, version control, release notes
  • Writes help pages
  • Automates testing processes
  • Automates code deployments
  • Updates test cases to reflect changes in a timely manner
  • Makes recommendations for the product architecture improvements

  Skills

  • 10 years of software quality assurance experience
  • Experience in effectively supporting multiple projects and products from the beginning to the end of the product development lifecycle
  • Ability to follow organization’s policies and procedures and be able to identify improvements
  • Experience in communicating and dealing with multiple stakeholders in effective manner
  • Experience with testing web based and mobile applications
  • Extremely detail oriented and able to adhere and follow directions to complete specific tasks
  • Effective troubleshooter
  • Experience with SharePoint and VSTS is an asset
  • Ability to independently monitor and adjust daily priorities to meet various fluctuations in workload
  • Capable of working effectively in a continuously changing environment
  • Team player

  Education

  • Bachelor’s degree or equivalent in a computer science or related discipline
  • CSQA Certification

  Submission

MANAGER OF SETTLEMENTS

  Duties and Responsibilities

  • Lead activity to maintaining current customer satisfaction and retention through daily delivery of accurate and timely information
  • Act as Subject Matter Expert for all Market Rules as they pertain to Settlements and Variance Account Reporting
  • Develop and present information to customers that exhibit this knowledge through customer visits, conference presentations, newsletters and customer demonstrations
  • Define daily deliverable indices and develop a plan to monitor, report and improve upon metrics
  • Interface with clients to provide excellent customer service in a timely, efficient and professional manner
  • Maintain and improve Dashboarding system that tracks and reports key performance measurements for inbound and outbound customer requests from the Helpdesk
  • Develop and maintain a customer outreach and interaction schedule, including regular customer training and a yearly detailed review of each customer’s account set-up in the Utilismart system
  • Review and make recommendations regarding daily operation practices and manage the implementation of all changes to operating practices
  • Provide input to the Innovation Steering Committee regarding customer requests for new products/services and assist where necessary with the development of new products/services
  • Collaborate with appropriate Team Members on cross functional work relations that is targeted to resolve issues raised by customers

  Skills

  • Exceptional communication and relationship building skills
  • Ability to excel in a fast paced, demanding work environment
  • Detail oriented while being committed to timely resolutions for our customers
  • Demonstrated core competencies in:
    • Settlements Market Rules
    • Systems Operation and Management
    • Strategic Leadership and Teamwork
    • Market and Customer Focus
    • Continuous Improvement and Change Management

  Education

  • Diploma in engineering and/or accounting preferred

  Submission

NETWORK ENGINEER

  Duties and Responsibilities

  • Responsible for physical hardware installation, which includes Routers, Switches, Access Points, Servers, Printers, Workstations
  • Monitor and maintain all networking equipment
  • Maintain a Windows environment in a VMWare setting
  • Monitor network traffic
  • Provide Tier II and Tier III support to Utilismart staff
  • Be open to flexible work hours and being part of the on-call rotation as required with the rest of the  team
  • Align your values with the Mission, Vision and Values of Utilismart Corporation
  • Perform other duties as assigned

  Skills

  • A minimum of (3+) years of experience providing IT Networking Support
  • Experience with configuration and understanding of VLAN’s
  • Ability to configure Microsoft DHCP and DNS services
  • Excellent knowledge of the OSI Reference Model, TCP/IP (IPv4)
  • Knowledge and experience with structured cable systems
  • Knowledge of data centre design and airflow principles
  • Understanding of Microsoft Active Directory and Group Policy
  • Fluent in IOS and IOS XE platform commands
  • Extensive experience with Windows Server and workstation environments. Solaris experience is an added bonus
  • Experience configuring IPSec, GRE and other VPN technologies
  • Experience with running network cable, cable termination and cable management
  • Demonstrated experience configuring Cisco and/or SonicWALL networking hardware, including the following: Routers, Switches, ASA
  • Experience configuring SNMP monitoring and Syslog to support and monitor a network

  Education

  • A degree, Diploma or Certificate in Computer Science, Network Technologies or related discipline
  • Industry recognized certifications – CCNA, CCNP or equivalent

  Submission

Visit us on LinkedinVisit us on TwitterVisit us on GooglePlusVisit us on YouTubeVisit us on Facebook