Duties and Responsibilities

  • Manage and be accountable for the delivery of customer onboarding projects and other Systems Development projects as assigned from their planning and inception state to its full completion
  • Understand all project and business drivers, dependencies and technical solutions / limitations required to achieve desired and optimal project outcomes
  • Conduct project planning, scheduling and coordination
  • Define and document clear and attainable project objectives
  • Define project scope, schedule, objectives, milestones, risks and resources
  • Prepare, publish and maintain detailed project documentation including but not limited to project charter, project plan, stakeholders register, risk management plan, risk register, quality management plan, change requests, action trackers, project closure reports, etc.
  • Execute project plan and manage all project dependencies
  • Manage project scope and schedule to ensure the timely delivery of the service as per the master project plan
  • Identify and secure the appropriate resources required to execute project related tasks
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Act as a single point of contact for clients, partners and internal team members
  • Manage and act as the point of escalation for project issues and risks
  • Escalate and address critical project issues to ensure timely resolution
  • Liaise and coordinate tasks of customers, IT, Product Development, Sales, Smart Data Solutions, Partners and other teams and stakeholders involved
  • Liaise and coordinate activities with other project managers and department managers
  • Report project status to key stakeholders and project sponsors on a regular basis and manage their expectations
  • Plan and manage multiple projects in the manner that concurrent execution maximizes the capacity of each department / team
  • Maintain and update the project management framework and disciplines necessary to support the PMO
  • Contribute with the Project Management Office in the creation and improvement of PM standards and best practices and guarantee that they are implemented and followed in all projects
  • Share PMO best practices knowledge within the organization
  • Prepares and submits reports as required by the PMO Manager
  • Performs other such roles and duties as may be reasonably required by the PMO Manager


  • At least 5 years of project management experience preferably in the areas of IT, Product Development, Systems Integration and/or Software as a Service
  • Solid technical background, with understanding or hands-on experience in software development and web technologies
  • Strong leadership skills to keep team members motivated, resolve conflicts and make decisions
  • Strong time management skills to effectively managing multiple projects in parallel from the beginning to the end of the project lifecycle
  • Solid organization/planning skills to set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities
  • Analytical skills to be able to solve problems that may come up during a typical project cycle
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Strong working knowledge of Microsoft Office, SharePoint and Project Management tools
  • Experience in communicating and dealing with multiple stakeholders in effective manner
  • Establish and maintain professional working relationships with co-workers, supervisors, customers and suppliers


  • Bachelor’s degree or equivalent in a computer science or related discipline
  • PMP Certification

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