Utilismart Corporation Feedback Process Description

Utilismart Corporation welcomes feedback on any accessibility barriers that users encounter during dealings with the company, or feedback on the manner in which Utilismart is implementing its Accessibility Plan.

The Accessible Canada Act (ACA) defines a barrier as:

“…anythingincluding anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is a result of a policy or a practicethat hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

The person at Utilismart Corporation that is responsible for receiving feedback is the Office Support Coordinator.

Feedback is valuable and meaningful in any capacity, whether specific or broad. However, supporting details such as date, application, or activity, with accompanying links or screenshots, may further assist the company in understanding your concerns.

Methods of Feedback

In order to ensure that all users can provide feedback to Utilismart, the following methods of communication are available: 


Utilismart Corporation
c/o – Office Support Coordinator
555 Southdale Rd E Suite 201
London ON N6E 1A2  


1-888-652-0689 ex 1832 from Monday to Friday, 7:30am-1pm and 2pm-4:30pm EST 

Online Webform

Contact – Utilismart Corporation 


info@utilismartcorp.com – subject line to be labelled as “Accessibility” 

Anonymous Feedback

Feedback may be provided to Utilismart Corporation anonymously if desired. If this is the preferred method of sharing user thoughts and concerns, please complete the Online webform Contact – Utilismart Corporation. Any identifying information provided (name, email address, etc.) will not be shared with the company, but feedback will.

Employee Feedback

Employees are encouraged to share their concerns through any of the previously stated methods or by speaking to the Office Support Coordinator or their Supervisor/Manager. Confidentiality will be observed, and feedback will be acknowledged using the same method of initial communication. 

Acknowledgement of Feedback

Feedback received by email and webform will receive acknowledgement within 48 hours. Telephone communication will be acknowledged by direct conversation. Feedback sent by mail, with contact information, will receive an acknowledgement at the address provided. 

How feedback will be used 

All feedback is valuable in the continual process of improving Utilismart’s accessibility efforts. While some feedback will be used to address issues immediately, other feedback may be used for future planning.  


Feedback will be collected and stored in Utilismart’s document management system and retained for a seven-year period as required by the company.